Return Policy
Last updated: 2026-10-08
Our products are made by Producers to order, and we want every order to make you happy. If something is wrong, we will put it right. This policy describes how to check goods, submit a claim, exercise the right of withdrawal and receive a refund.
1. Checking goods on delivery
- Please check the order in the presence of the courier: the number of products, conformity with the order and the integrity of the packaging.
- If a product is missing, damaged or does not match the order, inform the courier and, if possible, take photos of the product and packaging.
- You have the right to refuse a product that is obviously damaged. We will refund the full amount for it.
2. Quality claims
If you notice a quality problem later (for example, after opening the packaging):
- call us at +371 22117788 within the product's shelf life;
- tell us the order number, the product and the problem; if possible, send photos to info@laikspirkt.lv;
- please keep the product and packaging until the claim has been reviewed.
We review the claim within 2 working days together with the relevant Producer and inform you of the decision. If the claim is justified, we refund the amount paid for the product.
3. Right of withdrawal (14 days)
Under the Consumer Rights Protection Law, a consumer may withdraw from a distance contract within 14 days of receiving the goods without giving any reason.
Exceptions
The right of withdrawal does not apply to:
- quickly perishable products and products with a short shelf life – for example, fresh meat and fish, dairy products, bread, eggs, fresh vegetables, fruit and berries;
- sealed products whose packaging has been opened after delivery and which are not suitable for return for health protection or hygiene reasons (for example, honey, jams, teas, preserves once opened);
- products made to your individual specifications.
These exceptions do not limit your right to submit a claim about a product of non-conforming quality (see section 2).
How to exercise the right of withdrawal
- Notify us of your withdrawal within 14 days by writing to info@laikspirkt.lv or calling +371 22117788. You may also use the standard withdrawal form (annex to the Cabinet of Ministers regulations on distance contracts).
- State the order number and the products you are withdrawing from.
- Return the product unopened in its original packaging within 14 days of notifying us of the withdrawal. We will agree on the return method individually.
Unless otherwise agreed, the direct cost of returning the goods is borne by the consumer.
4. Refunds
- We refund to the payment card used for the payment or to your LaiksPirkt account deposit – at your choice.
- We make the refund no later than 14 days from the day we receive the withdrawal notice or decide that a claim is justified. In the case of withdrawal, we may withhold the refund until we receive the product back.
5. Cancelling an order before delivery
As many products are made by Producers specifically for your order, please let us know as soon as possible if you wish to cancel – by phone at +371 22117788 or by e-mail at info@laikspirkt.lv. We will check whether the order can still be cancelled and inform you about the refund.
6. Contacts
- Phone: +371 22117788
- E-mail: info@laikspirkt.lv
- Working hours: Mon–Fri 9:00–18:00, Sat–Sun 12:00–15:00
If we cannot reach an agreement, you may turn to the Consumer Rights Protection Centre (www.ptac.gov.lv) or use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
